Shipping policy

At ORAS Kitchenware, we are committed to delivering your kitchenware products safely and on time. This Shipping Policy explains how we process, ship and deliver orders placed through our website.

1. Order Processing

  • Orders are generally processed within 1–2 business days after successful payment.
  • Orders placed on Sundays or public holidays may be processed on the next business day.
  • Once your order is shipped, you will receive a shipping confirmation and tracking details, where available.

2. Delivery Time

Orders within India are generally delivered within 3–7 business days after dispatch.

Delivery time may vary depending on your location, courier availability, weather conditions, public holidays and other circumstances beyond our control.

Remote and difficult-to-reach locations may require additional delivery time.

3. Shipping Charges

  • Free shipping on orders above ₹999.
  • Applicable shipping charges, if any, will be displayed at checkout before you complete your purchase.
  • Promotional shipping offers may be subject to additional terms.

4. Shipping Areas

We currently ship orders to addresses across India, subject to courier service availability in the destination area.

5. Order Tracking

After your order has been dispatched, tracking information will be shared with you through the contact details provided during checkout, where tracking is available.

You can use the tracking information to check the status of your shipment.

6. Delayed or Lost Shipments

Although we work with reliable shipping partners, delivery delays can occasionally occur because of weather, transportation issues, incorrect/incomplete addresses, operational disruptions or other unforeseen circumstances.

If your order appears significantly delayed or is reported as lost, please contact us so that we can assist you with the shipping partner.

7. Incorrect or Incomplete Address

Please make sure that your shipping address, PIN code and contact number are correct before placing your order.

ORAS Kitchenware is not responsible for delays or failed delivery caused by incorrect or incomplete address information provided by the customer.

Additional shipping charges may apply if an order needs to be re-shipped because of an incorrect address.

8. Damaged Package

Please inspect your package when it is delivered.

If the package appears visibly damaged, we recommend taking photographs/videos of the package before opening it and contacting us as soon as possible.

For product damage or missing items, please contact us with your order number and supporting photographs/videos.

9. Contact Us

For any questions regarding shipping or your order, please contact:

ORAS Kitchenware
Email: info@orasindia.com
Phone: 7568488440

We will be happy to assist you.